In-Stock Sex Dolls Shipping
Our goal is to provide you with the best shipping options.
tantaly.ca
Canada:
1. Order Processing Time: We typically process all orders within 24-48 business hours and ship within 48-72 business hours (excluding weekends and holidays).
2. Shipping Time: 5-7 business days.
3. Shipping Cost: Standard shipping is completely free.
* Note: There may be an additional delay of up to 2 business days beyond the standard 5-7 business days timeframe, depending on the time required to process and approve your order.
4. Carriers: UPS, Canada Post
* Notice: We do not deliver to PO Boxes. To ensure your package is delivered smoothly, please provide a valid street address.
tantaly.com
Order Processing Time: We typically process all orders within 24-48 business hours and ship within 48-72 business hours (excluding weekends and holidays).
Shipping Details for the United States:
1. Shipping Time: 3-5 business days.
2. Shipping Cost: Standard shipping is completely free.
* Note:
Due to distance, packages shipped to Hawaii and Alaska will incur a $200 charge.
There may be an additional delay of up to 2 business days beyond the standard 3-5 business days timeframe, depending on the time required to process and approve your order.
3. Carriers: USPS, UPS, FedEx
* Important Notes:
Love doll torsos with a gross weight exceeding 15 kg will be shipped via FedEx, while products weighing less than 15 kg will be shipped via UPS. Accessories will be shipped via USPS.
Only USPS can deliver to PO Box addresses. Love doll torsos cannot be shipped to PO Box addresses. If you need to have it delivered to a nearby pickup location, please place a separate order.
Shipping Details for Other Regions:
Japan, Singapore, Philippines, South Korea, Australia, New Zealand, Russia, Monaco, South Africa, Georgia, Kenya, Lesotho, Mauritania, Rwanda, Tanzania, Cape Verde, Montenegro, Cyprus, Liechtenstein, Hong Kong, Taiwan, Macau, Mexico.
1. Shipping Time: 10-12 business days (shipping time may be extended if customs inspections occur).
2. Shipping Cost: Fees vary depending on the destination country and are to be borne by the buyer.
3. Carriers: FedEx, UPS, USPS.
* Important Notes:
Due to shipping constraints, accessories cannot be purchased.
Your address may not belong to the European Union and the United States, and the authorities may impose additional duties, fees or taxes on you that are beyond our control and you will be responsible for these costs.
The parcel may be randomly checked by customs in transit, you will be required to provide customs clearance documents. It is recommended that you pay attention to your mailbox after placing the order, and upload the clearance documents within one week after receiving the notification to avoid the parcel being returned.
* Notice: We do not deliver to PO Boxes. To ensure your package is delivered smoothly, please provide a valid street address.
Shipping Details for Mexico
We have closed tantaly.mx online store, and it will no longer offer purchasing services. If you are located in Mexico, please shop at tantaly.com, where we typically launch new products and exclusive technology on our US site first, giving you more options. Thank you for your understanding.
1. Shipping Time: 7-12 business days (shipping time may be extended if customs inspections occur).
2. Shipping Cost: 80 USD.
3. Carriers: UPS
4. Restrictions: No accessories can be purchased due to shipping problems.
Notice: 1. Your address may not belong to the European Union and the United States, and the authorities may impose additional duties, fees or taxes on you that are beyond our control and you will be responsible for these costs.
2. The parcel may be randomly checked by customs in transit, you will be required to provide customs clearance documents. It is recommended that you pay attention to your mailbox after placing the order, and upload the clearance documents within one week after receiving the notification to avoid the parcel being returned.
tantaly.de
EU: Belgium, Bulgaria, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Croatia, Austria, Romania
1. Order Processing Time: We typically process all orders within 24-48 business hours and ship within 48-72 business hours (excluding weekends and holidays).
2. Shipping Time: 6-10 business days.
3. Shipping Cost: Standard shipping is completely free.
* Note:
There may be an additional delay of up to 2 business days beyond the standard 6-10 business days timeframe, depending on the time required to process and approve your order.
4. Carriers: DPD、DHL、UPS
Non-EU region: United Kingdom, Switzerland, Norway, North Macedonia, Turkey, Iceland
1. Shipping Time: 10-12 business days
2. Shipping Cost: Fees vary depending on the destination country.
3. Carriers: DHL、UPS
* Important Notes:
Your address may not belong to the European Union, and the authorities may impose additional duties, fees or taxes on you that are beyond our control and you will be responsible for these costs.
If your address does not belong to an EU country, the parcel may be randomly checked by customs in transit, you will be required to provide customs clearance documents. It is recommended that you pay attention to your mailbox after placing the order, and upload the clearance documents within one week after receiving the notification to avoid the parcel being returned.
* Notice: We do not deliver to PO Boxes. To ensure your package is delivered smoothly, please provide a valid street address.
tantaly.co.uk
United Kingdom:
1. Order Processing Time: We typically process all orders within 24-48 business hours and ship within 48-72 business hours (excluding weekends and holidays).
2. Shipping Time: 6-10 business days.
3. Shipping Cost: Most products are shipped for free, but overweight items (over 53 lbs) will incur shipping charges ranging from £45 to £80, depending on the weight.
* Note: Based on the time required to process and approve your order, there may be an additional delay of up to 2 business days outside the standard timeframe of 6-10 business days. Additionally, transportation times may be extended if customs inspections occur.
4. Carriers: DHL, UPS
* Important Notes:
Our products are shipped from a warehouse in Germany. If your address is in the UK, your package may be subject to customs inspection. The HMRC may charge customs duties, VAT, and clearance fees. The amount of customs duties and VAT depends on the value of the products you ordered. The standard VAT rate for imported goods is typically 20%. These fees will be your responsibility.(For reference only; the actual fees will be determined by the customs authority.)
If your package undergoes customs inspection during transit, you may need to provide clearance documents. Please monitor your email after placing an order and upload the required documents within a week upon notification to avoid having your package returned.
Notice: We do not deliver to PO Boxes. To ensure your package is delivered smoothly, please provide a valid street address.
tantaly.jp
Japan:
1. Order Processing Time: We typically process all orders within 24-48 business hours and ship within 48-72 business hours (excluding weekends and holidays).
2. Shipping Time: 7-12 business days.
3. Shipping Cost: Standard shipping is completely free.
* Note: There may be an additional delay of up to 2 business days beyond the standard 7-12 business days timeframe, depending on the time required to process and approve your order.
4. Carriers: UPS, 4PX
* Notice: We do not deliver to PO Boxes. To ensure your package is delivered smoothly, please provide a valid street address.
FAQ
Orders are typically processed within 24-48 business hours and shipped within 48-72 business hours. If there is a delay, it might be due to peak seasons or special circumstances. We will process your order as soon as possible and notify you of any delays.
After your order is shipped, we will provide a tracking number. You can use this number on the carrier's website to check the status of your package. Please note that it is normal for the tracking information to not update for 1-3 business days while the package is in transit to the courier. If there is no update for an extended period, please contact us.
If your package is marked as delivered on the carrier’s website but you have not received it, please check locations such as your porch, backyard, garage, or any place where the package might have been left. Also, ask anyone who might have picked it up for you. If you still cannot find it, please contact the carrier and inform us so we can assist you in resolving the issue.
All products are thoroughly inspected and securely packaged before shipment. Upon receiving your package, please inspect it for any damage:
If the outer box is opened or the product’s packaging is damaged.
If the outer box has noticeable water stains.
In such cases, immediately take photos or videos as evidence and check the inner packaging for damage. File a claim with the carrier and contact us if further assistance is needed.
If you receive the wrong item, first report it to the carrier, then send photos of the entire package, a photo of the tracking number, and photos of the incorrect product to the support team. Once confirmed, we will arrange a replacement.
To return an item, please contact us via email at service@tantaly.ca. Do not return the item without authorization, as the address on the package cannot be used for returns or exchanges. We will handle your request promptly based on your email. Please ensure the internal plastic packaging of the doll remains intact.
View of the Tantaly warehouse
Contact Information
If you have any questions or need assistance, please contact us through the following means:
E-Mail: service@tantaly.ca(Quick response)
Customer Service Hours: Weekdays: 24-hour response. Weekends/Holidays: 48-hour response.
