Customer care

We take product quality extremely seriously, every doll is thoroughly inspected before leaving our factory. Upon initial receipt of the doll, if there appears to be a defect or damage, please contact us immediately by sending pictures or video to our customer service representative Mia(service@tantaly.ca) and we will find the best solution for you ASAP.

Customer Service Time:

Business days: 24 hours
Weekends and holidays: 48 hours


Order cancellation

Customers have the right to cancel order before shipping without giving any reason.

To exercise the right to cancel, customers must inform our customer service representative Mia(service@tantaly.ca)of the decision to cancel this contract by a clear statement.

Please note that the order cannot be cancelled once the package is shipped from our warehouse.


Products return

As long as your Tantaly products are unopened and unused, you can return them within 14 days 100% guaranteed..

The refund period will expire after 14 days from the day on which customers acquire, or a third party other than the carrier and indicated by customers acquires, physical possession of the products.

If customers want to return the products to us, customers shall send back the products to our warehouse in the same condition in which it was received. There is no right of return when the packaging are no longer in their original, complete, undamaged and unused state. (Please note that for hygiene reasons, we will not accept the return of the product once the plastic bag has been opened, unless the product is found to be defective or broken when it is unpacked)

Please note that an item is not deemed defective just because you do not like it after you receive it or use it. Due to the nature of the products and their usage, we cannot offer a refund in these situations.

*Return processing time: 1-2 business days 

*Cost of return:Customers will have to bear the direct cost of returning the items. We may hold the refund until we receive the returned products.

*Return address:
recipient: GCCAReturn G7723
Address : C/O 5 Paget Rd, Brampton, Ontario, Canada,L6T 5S2
state: Ontario
city:Brampton
postcode:L6T 5S2

Please note that customer must confirm the return process with our customer service representative Mia(service@tantaly.ca) before returning the package. Packages that are returned without confirmation from our customer service representative will not be refunded.

* Please contact us within 90 days after delivery so that we can replace a defective/incorrect item. After 90 days, we will not replace nor refund defective/incorrect items.

 


Order/product refund

1.If customers cancel order, we will make a full refund for all payments received from customers, without undue delay.

2.We will arrange a refund for the customer after receiving the returned products and completing the product inspection.(Please note that we will deduct 15% of the order amount as the product replenishment fee)

3.If there appears to be a defect or damage of the product after receiving the product, please contact us immediately by sending pictures or video to our customer service representative Mia(service@tantaly.ca) and we will arrange the re-shipment or a full refund of the product for you.

*Refund processing time: 1-3 business days

What's new on Tantaly
How to Choose the Right Pocket Pussy for Yourself?
Pocket Pussy, as a popular adult toy, comes in a variety of styles and functions. In this article, you will learn about the types of Pocket Pussy and their pros and cons, helping you find the Pocket Pussy that is more suitable for you, allowing you to enjoy sexual pleasure while also meeting your personal needs.
Daisy pro - Daisy with removable vaginas is coming!
Introducing Daisy Pro, the multi-vagina version of Tantaly's beloved star, Daisy! Now featuring Tantaremoval, Daisy Pro simplifies cleaning, ensuring hassle-free enjoyment of big-ass spanking fun! Say goodbye to cleaning woes and hello to endless pleasure with Daisy Pro!
Are you still troubled by doll cleaning and maintenance issues?
Tantaly has prepared a detailed cleaning and maintenance guide for you, allowing you to have a more comprehensive understanding of doll hygiene issues and enjoy a healthy and happy sexual life.
Tantaremoval - a revolutionary innovation in Sex Doll Torso!
Offering users a variety of sexual experiences while providing a new option for cleaning, maintaining, and drying sex doll torsos.
Tantaly at the Berlin Venus Adult Expo
Berlin, October 26th to October 28th, 2023 - Venus Berlin, as the world's leading adult entertainment and lifestyle trade fair,attracts 250 exhibitors from 40 countries to network. At this show, Tantaly is proud to join the ranks, showcasing innovative adult entertainment products to indulge in adult entertainment and provide attendees with an unparalleled experience.
Tantaly mascot figures is coming!
The prototype of Tantaly's brand mascot figures is an astronaut named Tan, who comes from the future and embodies a spirit of adventure, daring to seek better experiences. We believe that sexual pleasure is an inherent right for everyone, and should not be restricted by societal labels or biases. We encourage self-acceptance, allowing individuals to freely pursue their own sexual pleasure without feeling ashamed or guilty. Let Tan accompany you,you deserve better!
Tantaly Sex Doll Magazine is coming!
Experience ecstasy like never before with Tantaly. Tantaly takes you on an unforgettable journey where every touch and curve brings wonder. Every encounter inspires exploration and desire. Tantaly is proud to launch the new version of Sex Doll Magazine. Whether you want to know about product cleaning and maintenance, or get inspiration for dressing up your doll, you can find the answer in this magazine.
Tantaly 2nd Generation Privacy Package
Tantaly is dedicated to safeguarding customer privacy while providing innovative solutions for doll transportation. We improved packaging based on customer input, adding a black PVC bag. This enhances privacy and makes doll transportation effortless.
You have successfully subscribed!
This email has been registered